Order Policy

Cake & Custom Order Policy

Advance Payment

A 50% non-refundable deposit is required to confirm and reserve your order date. The remaining balance must be paid before pickup or delivery. Please provide the exact time of pickup/delivery and the proper address, name, and phone number. Extra fees apply for add-ons such as special birthday cards with custom messages, candles, stencils, etc.

Advance Notice

Please provide at least 5 days’ notice for all cake and custom orders. For wedding cakes, 1 week is required. For last-minute orders, message us on Facebook or Instagram and we will try our best to accommodate you.

Special & Custom Orders

Special, detailed, themed, wedding, or custom-designed orders may require additional notice and a higher deposit, depending on the design and materials required. Last-minute custom orders are subject to availability.

Order Confirmation

Your order is not considered confirmed until the required deposit/payment has been received. Date and time slots are reserved on a first-paid, first-confirmed basis.

Changes & Cancellations

  • Changes to the design, size, flavour, or quantity must be requested as early as possible.
  • Deposits for cancelled orders are non-refundable because the date and preparation time have been reserved for your order.
  • All regular cake and bakery orders require at least 5 days’ notice. Special or custom orders may require additional notice.

Wedding Cakes

All wedding cake orders require at least 1 week’s notice to allow time for planning, preparation, and customization.

Last-Minute Orders

Have a last-minute order? Message us on Facebook or Instagram! We will always try our best to accommodate your order, depending on our availability.

Cancellation

Cancellations must be made at least 2 days before the scheduled pickup or delivery date. Deposits/payments for cancellations made after this deadline are non-refundable, as ingredients and preparation may already have been purchased or completed.

Weather & Delivery

We are not responsible for delays caused by weather conditions, road closures, traffic, or other circumstances beyond our control. Severe weather may affect delivery times for the safety of our customers and delivery staff.


We appreciate your understanding and cooperation. ❤️ Thank you for supporting our small business!